Terms & Conditions

1. Introduction

Welcome to Chachijee. These Terms & Conditions govern your use of our website and the purchase of products available through our online store.

By accessing, browsing, registering on, or purchasing products from our website, you agree to be bound by these Terms & Conditions.

If you do not agree with any part of these Terms & Conditions, please do not use our website or services.

2. About Chachijee

Chachijee is an online fashion and ethnic-wear store offering women's clothing and fashion products.

Our product categories may include:

• Indo Western
• Lehengas
• Sarees
• Designer Sarees
• Partywear Sarees
• Suits
• Other women's fashion products

Product availability, designs, colours, sizes, and collections may change from time to time.

3. Use of Our Website

You agree to use the Chachijee website only for lawful purposes and in accordance with these Terms & Conditions.

You must not:

• Use the website for any unlawful or fraudulent purpose.
• Attempt to gain unauthorized access to the website, server, database, or other systems.
• Interfere with or disrupt the operation of the website.
• Upload or transmit malicious software, viruses, or harmful code.
• Copy, reproduce, distribute, or misuse website content without permission.
• Use another person's account or personal information without authorization.

4. Customer Account

Certain features of our website may require you to create an account.

You are responsible for providing accurate and complete information when creating your account.

You are also responsible for maintaining the confidentiality of your login credentials and for activities carried out through your account.

If you believe that your account has been accessed without authorization, you should contact Chachijee as soon as possible.

5. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, colours, sizes, and other information displayed on our website are accurate.

However, actual product colours may appear slightly different depending on your device, screen settings, lighting conditions, or photography.

Minor variations in colour, texture, embroidery, printing, finishing, or other characteristics may occur due to the nature of the products.

We reserve the right to correct errors, update product information, or modify product availability at any time.

6. Product Prices

All product prices displayed on the website are subject to change without prior notice.

We make reasonable efforts to display accurate pricing information. However, in the event of a technical or typographical error affecting the price of a product, we reserve the right to cancel or modify the order.

Applicable taxes, shipping charges, discounts, or other charges may be displayed separately during the checkout process.

7. Orders and Order Acceptance

Placing an order on our website constitutes a request to purchase the selected products.

An order may be accepted, rejected, cancelled, or modified by Chachijee depending on product availability, pricing errors, payment issues, suspected fraudulent activity, or other legitimate reasons.

After placing an order, you may receive an order confirmation through email, SMS, WhatsApp, phone, or another communication method.

An order confirmation does not necessarily guarantee that the order will be fulfilled if the product becomes unavailable or another legitimate issue arises.

8. Payments

We may provide different payment methods depending on availability, including online payment and Cash on Delivery (COD), where applicable.

Online payments may be processed through third-party payment gateways.

Chachijee does not control third-party payment gateways and is not responsible for temporary payment gateway failures or interruptions.

Customers must provide accurate payment and billing information when required.

9. Cash on Delivery

Cash on Delivery may be available for selected locations, products, and orders.

COD availability may depend on the delivery location, order value, product category, courier availability, or other applicable conditions.

Chachijee reserves the right to restrict or disable COD for certain orders or customers where necessary.

10. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated delivery timeframe communicated on the website or during the order process.

Delivery times may vary depending on the delivery location, courier service, weather conditions, holidays, public events, operational issues, or other circumstances beyond our control.

Customers are responsible for providing a complete and accurate shipping address and contact information.

Chachijee shall not be responsible for delays caused by incorrect or incomplete delivery information provided by the customer.

11. Returns, Exchanges and Refunds

Returns, exchanges, cancellations, and refunds are subject to the applicable policies published on the Chachijee website.

Customers should carefully review our Return & Refund Policy before placing an order.

Products must meet the applicable eligibility requirements for returns or exchanges.

Certain products may not be eligible for return or exchange due to hygiene, customization, clearance, or other applicable reasons.

Any approved refund will be processed according to our applicable refund policy and payment method.

12. Order Cancellation

Customers may request cancellation of an order before it has been dispatched, subject to our Cancellation Policy.

Once an order has been dispatched or delivered to the courier, cancellation may not be possible.

Chachijee may cancel an order due to product unavailability, pricing or technical errors, payment problems, suspected fraud, incorrect information, or other legitimate reasons.

13. Customer Responsibilities

Customers are responsible for ensuring that all information provided during registration, checkout, and communication with Chachijee is accurate and up to date.

Customers should check the product details, size, colour, quantity, shipping address, and other order information before completing their purchase.

Customers should also inspect delivered products promptly and report any eligible issue according to our applicable return or exchange policy.

14. Intellectual Property

All content available on the Chachijee website, including but not limited to text, product images, photographs, graphics, logos, designs, icons, videos, website layout, and other materials, may be owned by or licensed to Chachijee.

Such content may not be copied, reproduced, modified, published, distributed, transmitted, sold, or commercially exploited without prior written permission from Chachijee.

15. Customer Reviews and Content

If you submit reviews, feedback, photographs, comments, or other content to Chachijee, you agree that the content should not be unlawful, misleading, abusive, defamatory, offensive, or infringe the rights of another person.

By submitting content, you grant Chachijee permission to use, reproduce, display, or publish that content for legitimate business, marketing, or promotional purposes, subject to applicable law.

Chachijee reserves the right to remove content that violates these Terms & Conditions or applicable laws.

16. Offers and Promotions

From time to time, Chachijee may offer discounts, promotional codes, sales, special offers, or other promotional campaigns.

Each promotion may have its own terms, validity period, eligibility requirements, and restrictions.

Promotional offers cannot be combined unless expressly stated otherwise.

Chachijee reserves the right to modify, suspend, or terminate promotional offers at any time, subject to applicable law.

17. Third-Party Services and Links

Our website may contain links to third-party websites, applications, payment gateways, courier services, social media platforms, or other external services.

These third-party services are operated independently from Chachijee and may have their own terms and privacy policies.

Chachijee is not responsible for the content, availability, security, or practices of third-party websites or services.

18. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from viruses or other harmful components.

We may temporarily suspend or restrict access to the website for maintenance, upgrades, security reasons, technical issues, or other operational requirements.

19. Limitation of Liability

To the extent permitted by applicable law, Chachijee shall not be liable for indirect, incidental, special, consequential, or other losses arising from the use of our website or services.

This includes losses resulting from website interruptions, technical issues, delays caused by third-party service providers, or events beyond our reasonable control.

20. Force Majeure

Chachijee shall not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, floods, earthquakes, fire, pandemics, government restrictions, strikes, transportation disruptions, technical failures, courier disruptions, war, civil unrest, or other unforeseen events.

21. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

22. Changes to These Terms

Chachijee may update or modify these Terms & Conditions from time to time to reflect changes in our business, website, services, or applicable laws.

Updated Terms & Conditions will be published on this page with a revised effective date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms & Conditions.

23. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute arising in connection with these Terms & Conditions or the use of our website shall be subject to the jurisdiction of the appropriate courts in India, subject to applicable law.