Privacy Policy

1. Introduction

At Chachijee, we respect your privacy and are committed to protecting the personal information you provide when using our website, purchasing our products, creating an account, or contacting us.

This Privacy Policy explains how Chachijee collects, uses, stores, protects, and shares your personal information when you visit or use our website and services.

By using our website or placing an order with us, you agree to the practices described in this Privacy Policy.

2. About Chachijee

Chachijee is an online fashion and ethnic-wear store offering women's clothing including Indo Western outfits, Lehengas, Sarees, Designer Sarees, Partywear Sarees, and Suits.

Our website is operated through chachijee.com.

For privacy-related questions or concerns, you can contact us using the contact details provided at the end of this Privacy Policy.

3. Information We Collect

We may collect information that you provide directly to us when you use our website or purchase our products.

This may include:

• Full name
• Mobile or telephone number
• Email address
• Billing address
• Shipping or delivery address
• Account login information
• Order and purchase details
• Product preferences
• Information provided while contacting customer support
• Reviews and feedback
• Newsletter subscription information

When you place an order, we may collect information necessary to process and deliver your order.

4. Payment Information

Payments made through our website may be processed by third-party payment gateways or service providers.

Chachijee does not intend to store sensitive payment credentials such as your full debit or credit card number, CVV, UPI PIN, or banking password on its own servers.

Payment-related information may be processed directly by the relevant payment service provider according to its own privacy and security policies.

5. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of your visit
• Referring website
• Website usage and interaction information

This information may be used to improve website performance, security, functionality, and customer experience.

6. How We Use Your Information

We may use your information for the following purposes:

• To create and manage your customer account
• To process and fulfil your orders
• To arrange delivery of purchased products
• To process payments and order-related transactions
• To provide order confirmations and updates
• To respond to your questions and customer-support requests
• To process returns, refunds, cancellations, or exchanges
• To improve our products, website, and services
• To personalize your shopping experience
• To send information about new products and offers where permitted
• To prevent fraud, misuse, or unauthorized activity
• To maintain website records and business operations
• To comply with applicable laws and legal requirements

7. Marketing and Promotional Communications

If you subscribe to our newsletter or provide appropriate consent to receive promotional communications, we may send you information about:

• New arrivals
• Special offers
• Discounts
• Sales
• Fashion collections
• Other Chachijee promotions

You may opt out of promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Transactional communications, such as order confirmations, shipping updates, payment confirmations, and important service-related messages, may still be sent when necessary.

8. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

• Remember your preferences
• Keep your shopping cart functional
• Maintain login sessions
• Understand how visitors use our website
• Improve website performance
• Provide relevant content and offers

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

9. Sharing of Personal Information

We do not sell your personal information for money.

We may share necessary information with trusted third parties when required to provide our services, including:

• Payment gateway and payment-processing providers
• Courier and delivery partners
• Website hosting and technology providers
• Customer-support service providers
• Website analytics and security providers
• Marketing or communication service providers
• Professional advisors where necessary
• Government authorities or law-enforcement agencies when required by law

Third parties may receive only the information reasonably necessary for the service they provide.

10. Delivery Partners

To deliver your purchases, we may provide delivery partners with information such as:

• Customer name
• Mobile number
• Delivery address
• Order information

This information is provided for the purpose of successfully delivering your order and related delivery services.

11. Data Security

We take reasonable steps to protect your personal information against unauthorized access, alteration, disclosure, misuse, or destruction.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.

You are also responsible for keeping your account credentials, passwords, and other login information confidential.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Processing and fulfilling orders
• Providing customer support
• Maintaining transaction records
• Handling returns, refunds, and disputes
• Meeting legal, accounting, tax, and regulatory requirements
• Preventing fraud and maintaining security
• Resolving complaints or legal claims

When personal information is no longer reasonably required and there is no legal or legitimate reason to retain it, we may delete, anonymize, or securely dispose of it.

13. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the ability to:

• Request access to personal information held by us
• Request correction or updating of inaccurate information
• Request deletion of personal information where legally applicable
• Withdraw consent where processing is based on consent
• Request information regarding the processing of your personal information
• Raise a privacy-related grievance or complaint

To exercise an applicable privacy right, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

14. Children's Privacy

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can take appropriate steps.

15. Third-Party Websites

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

Chachijee is not responsible for the privacy practices, content, security, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing your personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable laws.

When we make changes, the updated version will be posted on this page with a revised Effective Date.

We encourage you to review this Privacy Policy periodically.

18. Grievance Redressal

If you have any concern regarding the collection or use of your personal information, you may contact us using the email address above.

We will review and address privacy-related complaints and requests within the period required under applicable law.