Shipping Policy

1. Introduction

At Chachijee, we aim to provide a smooth and reliable delivery experience for every customer.

This Shipping Policy explains how we process, dispatch, ship, and deliver orders placed through our website.

By placing an order with Chachijee, you agree to the terms mentioned in this Shipping Policy.

2. Shipping Availability

Chachijee currently aims to deliver products to serviceable locations across India.

Delivery availability may depend on the customer's PIN code, courier service availability, product availability, and other logistical conditions.

Certain remote or restricted locations may have limited delivery availability or longer delivery times.

3. Order Processing Time

Orders are generally processed after successful order confirmation and payment verification, where applicable.

Orders are normally processed and prepared for dispatch within 1–3 business days.

Orders placed on weekends, public holidays, or during major sales and promotional periods may require additional processing time.

Customized or specially prepared products may require additional processing time.

4. Order Dispatch

Once your order has been processed and packed, it will be handed over to our courier or logistics partner for delivery.

After dispatch, you may receive shipping or tracking information through email, SMS, WhatsApp, or another available communication method.

Dispatch timelines may vary depending on product availability, order volume, holidays, and operational circumstances.

5. Estimated Delivery Time

After dispatch, orders are generally delivered within 3–7 business days, depending on the delivery location and courier service.

Delivery to remote areas, difficult-to-reach locations, or certain PIN codes may take longer.

The delivery timeframe provided is an estimate and is not an absolute guarantee.

6. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before the order is completed.

Shipping charges may vary depending on the order value, delivery location, product type, package size, promotional offers, or other applicable conditions.

From time to time, Chachijee may offer free shipping or discounted shipping as part of promotional campaigns.

7. Order Tracking

Once an order has been dispatched, tracking information may be provided to the customer where available.

Customers can use the tracking information provided by the courier partner to check the status of their shipment.

Tracking information may take some time to become active after the package has been handed over to the courier.

8. Shipping Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please ensure that the following information is correct:

• Full name
• House or flat number
• Street or locality
• City
• State
• PIN code
• Valid mobile number

Chachijee may not be responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or outdated address information provided by the customer.

9. Change of Delivery Address

If you need to change your delivery address after placing an order, please contact Chachijee as soon as possible.

Address changes can only be accommodated if the order has not already been dispatched and the requested change is operationally possible.

Once an order has been dispatched, the delivery address may not be changed.

10. Delivery Attempts

Our courier partner may make multiple delivery attempts at the address provided by the customer.

Customers are requested to remain available at the provided delivery address and respond to courier calls when necessary.

If delivery fails because the customer is unavailable, provides an incorrect address, refuses the package, or does not respond to the courier, the shipment may be returned to Chachijee.

11. Failed or Returned Deliveries

If an order is returned to Chachijee due to repeated failed delivery attempts, incorrect address information, refusal to accept the package, or other customer-related reasons, we may contact the customer to arrange further action.

Additional shipping charges may apply if the customer requests the order to be shipped again.

Where a refund is applicable, shipping, handling, or other legitimate charges may be deducted before the refund is processed.

12. Cash on Delivery

Cash on Delivery (COD) may be available for selected products, locations, and orders.

COD availability may depend on the delivery PIN code, order value, courier availability, customer history, or other applicable conditions.

Customers must pay the complete order amount to the courier partner at the time of delivery.

13. Shipping Delays

While we make reasonable efforts to deliver orders within the estimated timeframe, delays may occasionally occur.

Delays may be caused by:

• Adverse weather conditions
• Natural disasters
• Public holidays
• Festive or seasonal order volumes
• Courier service disruptions
• Transportation issues
• Incorrect or incomplete address information
• Government restrictions
• Technical or operational issues
• Other circumstances beyond our reasonable control

Chachijee will make reasonable efforts to assist customers in case of delivery delays.

14. Damaged or Tampered Package

If the package appears visibly damaged, opened, or tampered with at the time of delivery, customers are encouraged to carefully inspect the package before accepting it where possible.

Customers should contact Chachijee promptly if the product is damaged, missing, or incorrect after delivery.

Photographs, videos, packaging details, shipping labels, or other information may be requested to investigate the issue.

15. Missing or Incorrect Products

If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible after delivery.

We may request your order number, photographs, unboxing video, shipping label, or other relevant information to verify the claim.

After verification, Chachijee may provide an appropriate resolution in accordance with our Return & Refund Policy.

16. International Shipping

At present, Chachijee primarily provides delivery within India.

International shipping, if introduced in the future, may be subject to separate shipping charges, customs duties, taxes, import regulations, and other applicable requirements.

17. Courier Partners

Chachijee may use third-party courier and logistics partners for delivering customer orders.

Courier partners may have their own operational procedures, delivery timelines, tracking systems, and service limitations.

We will make reasonable efforts to coordinate with the courier partner when assistance is required regarding a shipment.

19. Changes to This Shipping Policy

Chachijee may update or modify this Shipping Policy from time to time to reflect changes in our delivery services, courier arrangements, business practices, or applicable laws.

Any updated version will be published on this page with a revised effective date.