Cancellation Policy

1. Introduction

At Chachijee, we understand that sometimes you may need to cancel an order after placing it. This Cancellation Policy explains when and how you can request cancellation of an order placed through our website.

We recommend reviewing your order details carefully before completing your purchase. Cancellation requests are subject to the order status and our processing timelines.

2. Order Cancellation

You may request cancellation of your order as soon as possible after placing it. We will make reasonable efforts to cancel the order if it has not yet been processed or shipped.

Once an order has been packed, dispatched, or handed over to the courier, cancellation may no longer be possible through our normal cancellation process.

3. How to Request Cancellation

To request cancellation, please contact Chachijee using the contact details provided on this page as soon as possible after placing your order.

Please provide the following information when contacting us:

• Order number
• Name used while placing the order
• Registered mobile number or email address
• Reason for cancellation, if applicable

Our team will check the current status of your order and inform you whether cancellation is possible.

4. Cancellation Before Dispatch

If your cancellation request is received before your order has been processed or dispatched, we will make reasonable efforts to cancel the order.

For prepaid orders, if the cancellation is successfully accepted, the eligible refund will be initiated to the original payment method or through another suitable refund method, depending on the circumstances.

5. Cancellation After Dispatch

Once an order has been dispatched, cancellation may not be available. In such cases, you may need to receive the order and follow our Return & Refund Policy, if the order is eligible for return.

If you no longer wish to receive a Cash on Delivery order after it has been dispatched, please contact us immediately. Depending on the shipment status, we may be able to request cancellation with the courier.

6. Cash on Delivery Orders

For Cash on Delivery (COD) orders, cancellation requests should be made before the order is dispatched whenever possible.

Repeated cancellation, refusal of delivery, or placing orders without genuine intent to purchase may result in restrictions on future COD orders or other appropriate action.

7. Refund for Cancelled Orders

If a prepaid order is successfully cancelled and a refund is due, the refund will be processed after the cancellation has been confirmed.

Refunds are generally processed to the original payment method, subject to payment gateway, banking, and financial institution processing timelines.

Once initiated by Chachijee, the time taken for the refund to reflect in your account may depend on your bank, card issuer, UPI provider, or payment service provider.

8. Orders That Cannot Be Cancelled

Cancellation may not be possible for orders that have already been dispatched, delivered, or otherwise reached a stage where cancellation cannot reasonably be processed.

Certain customized, personalized, altered, or specially prepared products may also not be eligible for cancellation once processing has started.

9. Cancellation by Chachijee

Chachijee reserves the right to cancel an order in certain situations, including but not limited to:

• Product being unavailable or out of stock
• Incorrect or incomplete product information
• Pricing or technical errors on the website
• Payment-related issues
• Unable to verify customer or delivery details
• Delivery service not being available at the provided address
• Suspected fraudulent or unauthorized transactions
• Other circumstances beyond our reasonable control

If Chachijee cancels a prepaid order for which payment has already been received, an eligible refund will be initiated through the applicable refund process.

10. Refused or Failed Delivery

If a customer refuses delivery or repeatedly remains unavailable to receive an order, the shipment may be returned to Chachijee by the courier partner.

Such cases may be treated differently from a standard cancellation and may affect eligibility for future Cash on Delivery orders.

11. Important Information

Submitting a cancellation request does not automatically guarantee cancellation. Cancellation is confirmed only when Chachijee confirms that the order has been successfully cancelled.

Customers are advised to contact us as early as possible because orders may move to processing or dispatch shortly after they are placed.

12. Changes to This Cancellation Policy

Chachijee may update or modify this Cancellation Policy from time to time to reflect changes in our business practices, services, or applicable laws.

Any updated policy will be published on this page with the revised effective date.