Return & Refund Policy

1. Introduction

At Chachijee, we want you to be happy with your purchase. We carefully inspect and pack our products before dispatching them.

This Return & Refund Policy explains the conditions under which you may request a return, exchange, replacement, or refund for products purchased from our website.

By placing an order with Chachijee, you agree to the terms described in this policy.

2. Return Period

Eligible products may be returned or exchanged within 7 days from the date of delivery, subject to the conditions mentioned in this policy.

Return or exchange requests submitted after the applicable return period may not be accepted.

Customers are advised to inspect their order as soon as it is delivered and contact us promptly if there is any issue.

3. Eligible Reasons for Return

A return, replacement, or exchange may be accepted in cases such as:

• Product received is damaged or defective.
• Wrong product has been delivered.
• Product received is significantly different from the product ordered.
• Product is missing from the order.
• Product has a manufacturing defect.
• Another issue is verified and approved by Chachijee.

All return requests are subject to verification and approval by our team.

4. Conditions for Returns

To be eligible for a return or exchange, the product must meet the following conditions:

• The product must be unused and unworn.
• The product must be in its original condition.
• Original tags and labels must remain attached.
• The product should be returned with its original packaging, where applicable.
• The product must not have stains, makeup marks, perfume smell, washing marks, alterations, or other signs of use.
• All accessories, packaging, and items supplied with the product should be returned.
• The product must pass our quality inspection after being received.

5. Non-Returnable Products

Certain products may not be eligible for return or exchange, including:

• Products that have been worn, washed, altered, or damaged after delivery.
• Products without original tags or labels.
• Products returned without their original packaging where such packaging is required.
• Products damaged due to improper handling or use by the customer.
• Customized, personalized, or specially altered products, unless they are defective or incorrectly supplied.
• Products specifically marked as non-returnable on the product page.
• Products returned after the applicable return period.

6. Size and Fit Issues

Customers are requested to carefully check the size chart and product measurements before placing an order.

A size or fit-related return or exchange will be accepted only if the product is eligible under our return policy.

Customers should not alter, stitch, resize, wash, or otherwise modify a product before requesting a return or exchange.

7. Damaged, Defective or Wrong Product

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

For damaged, defective, or wrong-product claims, we may request photographs or videos showing the product, packaging, shipping label, tags, and the issue.

Our team may review the submitted information before approving a replacement, exchange, return, or refund.

8. Unboxing Video

For certain damage, missing-item, or wrong-product claims, Chachijee may request an unboxing video showing the condition of the package when it was opened.

Customers are encouraged to record a clear unboxing video from the time the package is unopened until the product and its contents have been fully checked.

An unboxing video may help us investigate and resolve delivery or product-related disputes more efficiently.

9. How to Request a Return

To request a return or exchange, please contact Chachijee within the applicable return period.

Please provide the following information:

• Order number
• Customer name
• Registered mobile number or email address
• Reason for return
• Photographs or videos, if requested

Our customer support team will review your request and provide further instructions if the return is approved.

10. Return Pickup

Where applicable, Chachijee or its logistics partner may arrange a return pickup from the customer's delivery address.

Return pickup availability may depend on the customer's location and courier service availability.

Customers are responsible for securely packing the product before handing it over to the return pickup partner.

11. Return Shipping Charges

Return shipping charges, if applicable, may depend on the reason for the return and the applicable Chachijee return policy.

If the product is confirmed to be defective, damaged, or incorrectly supplied due to an error on our part, Chachijee may provide a return solution without charging the customer for the return shipment, subject to verification.

For other eligible returns or exchanges, applicable shipping or handling charges may be deducted from the refund or communicated before processing the return.

12. Exchange Policy

Exchanges may be available for eligible products depending on product availability and the applicable return conditions.

If the requested replacement size, colour, or product is not available, we may offer an alternative solution such as a refund or store credit, where applicable.

An exchanged product must meet the same condition requirements specified in this policy.

13. Refund Policy

Once a returned product is received and successfully passes our quality inspection, the refund will be processed if the order qualifies for a refund.

Refunds may be issued to the original payment method or through another appropriate method depending on the payment method used for the order and applicable circumstances.

For Cash on Delivery orders, we may request the customer's bank account, UPI, or other required payment details to process an approved refund.

14. Refund Processing Time

After the returned product has been received and approved, refunds are generally processed within 5–7 business days.

The time taken for the amount to appear in your bank account, card, UPI account, or other payment method may vary depending on the payment provider or financial institution.

Chachijee is not responsible for delays caused by banks, payment gateways, or other third-party financial institutions.

15. Partial Refunds

In certain circumstances, a partial refund may be provided instead of a full refund.

This may apply where the returned product has minor issues, missing accessories, packaging damage, or other conditions that affect its resale value, subject to applicable law.

16. Failed Delivery and Refused Orders

Customers are responsible for providing an accurate and complete delivery address and being available to receive their order.

If an order is returned to Chachijee because of an incorrect address, repeated delivery failure, refusal to accept the package, or other customer-related reasons, additional shipping charges may apply to resend the order.

Refunds for such orders, where applicable, may be processed after deducting applicable shipping, handling, or other legitimate charges.

17. Order Cancellation

Customers may request cancellation of an order before it has been dispatched, subject to our order cancellation process.

Once an order has been dispatched, cancellation may not be possible.

If an eligible prepaid order is successfully cancelled, the applicable refund will be processed according to our refund procedure.

18. Quality Inspection

All returned products may be inspected by Chachijee before a return, replacement, exchange, or refund is approved.

If a returned product does not meet the conditions specified in this policy, Chachijee may reject the return or refund request.

19. Fraudulent or Abusive Returns

Chachijee reserves the right to refuse returns, exchanges, or refunds where there is reasonable evidence of fraudulent, abusive, repeated, or dishonest return activity.

We may also restrict or suspend customer accounts involved in suspected fraudulent activity, subject to applicable law.

20. Product Colour and Appearance

Product colours shown on the website may vary slightly from the actual product due to photography, lighting conditions, display settings, and differences between devices.

Minor variations in colour, fabric texture, embroidery, print, or finishing may not necessarily be considered a product defect.

21. Changes to This Policy

Chachijee may update or modify this Return & Refund Policy from time to time to reflect changes in our products, services, business practices, or applicable laws.

Any updated version will be published on this page with a revised effective date.